Data privacy

Jungheinrich knows how important it is to you that your data is handled confidentially. We would therefore like to assure you that we comply with all the statutory requirements. Below you will find extensive information about the handling of your data.



As the publisher of this site, Jungheinrich AG knows how important it is to you that your personal data is handled confidentially. We would therefore like to assure you that we comply with all the statutory requirements for data privacy and data security. In the following, we will provide you with detailed information on the nature, scope and purpose for which personal data is used within our online offering and the websites associated therewith.

It is possible to visit our site without providing any information about yourself. When you access the Jungheinrich AG website, various pieces of information are exchanged between your end device and our server. More information on this is given in section about purposes of data processing.

In accordance with the requirements of the General Data Protection Regulation (GDPR), you have various rights that you can assert against us. These include the right to file an objection against selected types of data processing, particularly data processing for advertising purposes. More information on this is given in section about your rights.

If you have any questions relating to our data privacy notice, please do get in touch with our company data privacy officer(s) at any time.

This data privacy information applies to data processing conducted by Jungheinrich AG, Friedrich-Ebert-Damm 129, 22047 Hamburg, Germany ("entity responsible") and for the following websites

The Group data privacy officer at Jungheinrich AG can be contacted at the above address, FAO the Group data privacy officer, or via datenschutz(at)


Purposes of data processing, legal bases and legitimate interests pursued by Jungheinrich AG and categories of recipient

We process users' personal data solely in compliance with the relevant data privacy provisions. This means that user data is processed only where legally permitted, i.e. where data processing is legally required, the user has provided consent or in line with our legitimate interests as defined in art. 6 para. 1 (f) of the GDPR.

Personal data such as your name, address, telephone number or email address is not recorded unless you provide this information voluntarily, e.g. as part of a newsletter, an application or an enquiry.

Only if you have given your advance approval or – where statutory regulations provide for this – have not raised an objection, will we use also this data for product-related marketing purposes.


Accessing our website

When you access our website, the browser used for this on your end device automatically sends information to the server for our website/application, which is temporarily stored in a log file. We have no influence over this. The following information is also recorded without your input and is stored until it is automatically deleted:

•The IP address of the Internet-enabled device making the request

•The date and time of access

•The name and URL of the file accessed

•The website/application used to gain access (referrer URL)

•The browser you used and where applicable the operating system of your Internet-enabled computer and the name of your access provider.

The legal basis for processing the IP address is art. 6 para. 1 (f) of the GDPR. Our legitimate interest arises from the following purposes for data collection. Remember that the data collected does not give us any direct indication of your identity and we do not draw any conclusions in this regard. We use the IP address of your end device and the data listed above for the following purposes:

•To ensure that a smooth connection is established

•To ensure that our website is pleasant to use

•To assess system security and stability

We also use so-called cookies, tracking tools, targeting methods and social media plugins for our website. The precise procedure and how your data is used for this purpose is explained in further detail in sections about online presence & website optimisation and embedding of services and third-party content.


Getting in touch

When you get in touch with us (via a contact form or via email), the user details provided are used to process and carry out the request made as per art. 6 para. 1 (b) of the GDPR (to perform a pre-contractual action).

The user details may be stored in our Customer Relationship Management system ("CRM system") or comparable request set-up.

In Germany we use "SAP Hybris Cloud for Customer" and "SAP CRM" CRM system provided by SAP on the basis of our legitimate interests (efficient and quick processing of user details). For this, we have concluded a contract with the provider in accordance with art. 28 of the GDPR, which obliges them to process the user data only in accordance with our instructions and to comply with EU data privacy.


Cookies – general information

We use "cookies" on our website on the basis of art. 6 para. 1 (f) of the GDPR. Our interest in optimising our website is thereby deemed legitimate within the sense of the above regulation. Cookies are small files automatically created by your browser and stored on your end device (laptop, tablet, smartphone etc.) when you visit our site. Cookies pose no threat to your end device and contain no viruses, trojan horses or other malware. The cookie contains information produced in connection with the specific end device used. However, this does not mean that we obtain direct knowledge of your identity through this. One purpose of using cookies is to make the use of our offering a more pleasant experience for you. We therefore use so-called session cookies to detect that you have already visited individual pages on our website. These are deleted automatically when you leave our site. We also use temporary cookies for user-friendliness purposes; these are stored on your end device for a specific period. If you visit our site again to make use of our services, the fact that you have already visited us will be automatically detected, as well as the entries and settings that you made so that you do not have to enter these again.

We also use cookies to record statistics on the use of our website and to evaluate how to optimise our offering for you, as well as to show you information tailored to you. When you make a repeat visit to our site, these cookies enable us to detect automatically that you have visited us before. These cookies are deleted automatically after a defined period of time. Most browsers accept cookies automatically.

However, you can configure your browser so that no cookies are stored on your computer or so that a prompt always appears before a new cookie is created. However, full deactivation of cookies may mean that you cannot make use of all the functions on our website. Cookie storage periods depend on their purpose and are not all the same.


Transfer of data to third parties

Data is transferred to third parties only in line with legal requirements and only as set out in the data privacy declaration. We provide user data to third parties only when this is, for example, required for contractual purposes on the basis of art. 6 para. 1 (b) of the GDPR or on the basis of legitimate interests in accordance with art. 6 para. 1 (f) of the GDPR for the economic and effective running of our business unit.

Where we use subcontractors to provide our services, we take appropriate legal precautions and corresponding technical and organisational measures to protect personal data in accordance with the relevant statutory provisions.


Recipients outside the EU

With the exception of the processing set out in this data privacy declaration, we do not pass on your data to recipients based outside the European Union or the European Economic Area.


Your rights:

As well as the right to withdraw consent, you also – if so provided by statutory requirements – have the following additional rights:

•Right to be informed of the personal data we have stored about you in accordance with art. 15 of the GDPR

•Right to correction of incorrect or incomplete data in accordance with art. 16 of the GDPR

•Right to have the data about you stored by us deleted in accordance with art. 17 of the GDPR, unless legal or contractual retention periods or other statutory obligations/rights to further storage need to be met

•Right to restrict the processing of your data in accordance with art. 18 of the GDPR

•Right to data transferability in accordance with art. 20 of the GDPR

•Right to complain to a supervisory body. You can usually apply to the supervisory body for your usual place of residence or place of work or for our company headquarters.


Right of withdrawal

If the user does not wish Jungheinrich AG to pursue active data usage for internal purposes, the user is entitled in accordance with art. 21 para. 2-4 of the EU GDPR to withdraw the right to such usage and processing at any time. Simply send a corresponding email to The particular case of a legally prescribed data block instead of data deletion in accordance with art. 17-19 of the EU GDPR remains unaffected by this.


Data security

All data personally transmitted by you, including your payment details, is transferred using the generally accepted and secure standard SSL (Secure Socket Layer). SSL is a secure and tested standard that is also used for online banking, for example. Ways of identifying a secure SSL connection include the s following http (i.e.: ...) in the address bar of your browser and the padlock symbol in the bottom section of your browser.

We employ appropriate technical and organisational security methods to protect the personal data about you that we store against manipulation, partial or complete loss and against unauthorised access by third parties. Our security measures undergo continuous improvement in accordance with technological development.